Black GSM - an online service provider for cell phone repairs, accessible through the URL black-gsm.com, hereinafter referred to as the "Website."
The user, hereinafter referred to as the "Customer."
The administrator of the Website, hereinafter referred to as the "Seller."
The "Customer" and the "Seller," hereinafter referred to as the "Parties."
Registration is a mandatory requirement for full access to all the services provided on the Website. By clicking the "Register" button on the Website and/or by starting to use the Website, the following is automatically confirmed:
- The Customer has read and understood this Agreement;
- The Customer has entered into a legally binding agreement with the Seller;
- The Customer agrees to use the Website solely for lawful and legitimate purposes, as defined in this Agreement and any applicable laws.
The Customer balance is stored on the website indefinitely and in full, and can be used by the Customer to order services. No interest or other charges for storing funds on the website are applied.
The service completion time specified on the Website is approximate and is counted in business days. The maximum service completion time may exceed the time indicated on the Website, but it shall not exceed the specified time by more than 10 business days.
The Seller is not responsible and does not refund funds in case of device re-blocking.
If the Customer disagrees with the terms of this Agreement, they must immediately cease using the Website.
The Customer may request a refund within 180 days from the date of payment.
A refund will only be made to the same account from which the payment was received. If there are any third-party circumstances that make refunding the payment impossible (e.g., termination of the Customer's account or card blocking), the refund will not be processed.
A refund will be processed within 7 days from the date of receiving the refund request.
To request a refund, the Customer must submit a request to the support service on our Website or via email at [email protected].
If the service is completed but not accepted by the device, the Customer must notify the Seller within 3 days of receiving the device and provide video evidence. The video must be continuous, without pauses, stops, or delays, with a minimum quality of 720p, the device must be in focus and fully visible in the frame, recorded in good lighting, and show the IMEI or serial number of the device via *#06#. Additionally, the video must demonstrate all actions with the device according to the provided instructions.
The Seller is not responsible for any potential loss of funds by the Customer and will not provide a refund in the following cases:
- If the Customer provided an incorrect IMEI or serial number of the device when placing the order.
- If the Customer contacted other providers during the procedure and/or managed to remove the lock independently.
- If the Customer did not ensure the possibility of entering the code and the availability of code entry attempts, or if there are not enough attempts to enter all the received codes.
- If the Customer did not ensure that there are no other locks on the device unrelated to the ordered service.
- If the Customer mistakenly selected a service that does not meet their needs.
- If the Customer did not read the service description and/or did not follow the provided instructions.
To resolve disputes, the Seller engages in negotiations with the Customer - disputes are resolved in a friendly manner, on terms acceptable to both Parties.
Create a request with the support service on our Website or via email at [email protected]. The average response time is 24 hours. The maximum time for resolving an issue is 30 business days, excluding weekends, from the date of submitting the request for order verification.
The Agreement comes into effect upon registration on the Website and remains in force as long as you continue to use it. By reading the terms of this Agreement and the Privacy Policy, registering on the Website, and providing electronic consent to comply with them, the Agreement is deemed to have entered into force. The Customer undertakes to independently monitor changes and the current version of the Agreement with the Terms. By continuing to access the Website, the Customer agrees to the amended Terms and confirms it. If the Customer disagrees with any provision of the amended Terms, they must cease using the Website.
The Parties may terminate this Agreement at any time and for any reason by providing notice to the other party.
The Seller reserves the right to modify the Terms of the Agreement at any time. Any such changes will become effective upon publication. The Customer is responsible for reviewing the Terms of the Agreement with each purchase. Continuing to use the Website implies acceptance of the latest Terms of the Agreement.
The Customer is responsible for maintaining the confidentiality of their account name and password, and also for any account to which they have access, whether or not authorized by you. The Customer agrees to immediately notify the Seller of any unauthorized use of accounts. The Seller is not liable for any losses resulting from theft or unauthorized access to passwords. The Seller does not have access to your current password and can only reset it for security reasons.
The Customer represents and warrants that their use of the Website will comply with all applicable laws and regulations. The Customer is responsible for determining whether our services are suitable for them considering any regulatory requirements. The Customer agrees to indemnify and hold the Seller harmless from any losses, including attorney fees, arising out of the Customer's violation of any part of these warranties.
To the maximum extent permitted by law, the Customer assumes full responsibility for any losses incurred as a result of their use of the Website and our services, including any downloads from the Website. The Seller shall not be liable for any indirect, punitive, special, or consequential damages under any circumstances, even if they arise out of negligence.
The Seller shall not be liable for any delays or failure in the operation of any part of the Website for reasons beyond our control. This includes, but is not limited to, acts of God, changes in laws or regulations, embargoes, war, terrorist acts, riots, fires, earthquakes, nuclear accidents, zombie apocalypse, floods, strikes, power outages, volcanic actions, unusually severe weather conditions, as well as actions by hackers or third-party internet service providers.